Inhalt

Customer service Switzerland (for agents)

Local bookings and other services:
SWISS Valuables
Phone 0848 80 30 00
All other Products
Phone 0848 80 20 00
Fax +41 44 564 53 33

Product account & service centre

SWISS X-Presso, SWISS Valuables, SWISS °Celsius, SWISS Argus and SWISS Mail
World wide sales and operational support:
swiss-x-presso@swiss.com
swiss-valuables@swiss.com
swiss-argus@swiss.com
swiss-celsius@swiss.com

Reservation & sales 

Swiss WorldCargo
Swiss International Air Lines Ltd.
P.O. Box
4002 Basel
Switzerland

 

Reservations
Phone +41 61 582 24 70
Fax +41 61 582 18 95

 

Sales Mulhouse/Strasbourg
Phone +41 61 582 46 07

 

Sales Basel
Phone +41 61 582 24 45

 

Import
Phone +41 61 325 24 44
Fax +41 61 325 24 56

cargo.basel@swiss.com

Handling agent

Swissport BSL
Postfach
Basel 4030
Switzerland

 

Phone +41 61 325 24 30
Fax +41 61 325 24 56

 

Office hours
Mon-Fri 08:00-18:00

Basel/Mulhouse/Freiburg (BSL/MLH)  Information

Airport facilities


Storage availability Cold Frozen SWISS Argus AVI
(Live Animal)
VAL
(SWISS Valuables)
Yes Yes Yes Yes Yes


Import


Delivery times Earliest time ready for pick-up in minutes after ATA
Documents Goods
From passenger aircraft 60 90
From cargo aircraft & truck 60 180
SWISS X-Presso XPS 60 90
SWISS X-Presso XPL 60 120
Live Animals (AVI) 60 120

Additional information
- Notification by phone/mail
- Pre-notification available on request
- For shipments to France the final destination on AWB must indicate
  Mulhouse (MLH)
- For shipments to Switzerland/Germany the final destination on AWB
  must indicate Basel (BSL)


Export


Acceptance deadline All contents in minutes
SWISS General Cargo 120
VUN 120
SWISS X-Presso XPL/XPS 120 for flight / 90 for truck
SWISS Valuables 60
Dangerous Goods add 60

Additional information
- GCR: 120 minutes
- VUN: 120 minutes
- XPL / XPS: 120 minutes for flight / 90 for truck
- VAL: 60 minutes
- DG: add 60 minutes


Transfer


- Minimum connecting time Basel: 75 minutes to 6 hours
- Europe: Geographical Europe plus Algeria, Azores, Canary Islands,
  Cyprus, Lybia, Madeira, Morocco, Tunisia and Turkey
- Transfer of through-units Basel: 60 to 90 minutes


Particularities


- Check the postal code of the consignee's address to find the correct
  destination airport

 
Cargo 2000 Platinum Member