New online claims submission at SWISS WorldCargo – Fast, easy, anytime

SWISS WorldCargo has launched a new online claims submission process, designed to make it easier, faster, and accessible for customers to submit pre-claims and claims directly through its website, swissworldcargo.com. This marks a key step forward in the airfreight division’s commitment to streamline its digital offering to keep providing reliable and customer-centric services online.

Jun 18, 2025 | Cargo Marketing and Communications

At SWISS WorldCargo we ensure that our customer’s cargo is transported professionally and successfully every day. Among the thousands of shipments we take care of, the unexpected can occur at times. In these situations, we encourage our customers to reach out to our teams so that we can support their claim request promptly. Up until today, this process has happened mainly through emailing. However, as of now, gone are the days of submitting claims via email. Effective 18 June 2025, customers can access a dedicated online form for both Pre-Claims and Formal Claims, which ensure they engage in a more efficient and user-friendly experience.

From inbox to interface

This change represents more than just a new form – it’s a shift toward a digital, more efficient process. By eliminating manual email handling, the system improves accuracy and speeds up the initial stages of claim resolution, providing a more seamless experience to both our customers and our SWISS WorldCargo teams.

What’s new and improved:

Fully online submission

Our customers now have the convenient opportunity at their disposal to submit their pre-claims and claims directly via our website – without entering a longer email procedure or having to search for the right contact to reach out to at our airfreight division.

Available 24/7

Customers can now access the various forms anytime, from anywhere, whether they are in the office or on the go.

Immediate confirmation

Once submitted, the customer receives an instant confirmation email – any question marks or waiting times to know when their request has been received are removed.

Continued and tailored support
The forms guide our customers in a detailed way through the required fields to ensure our teams receive all the information they need to process their claim efficiently.

Different channel, same commitment

While the way our customers submit their claims is evolving, what happens next remains the same: our dedicated Cargo Claims Team at SWISS WorldCargo continues to handle all claims centrally and reliably as already established. If any additional information or clarification is needed, our team will contact our customer directly – just as before.

For more information and to access the new online forms, please visit: swissworldcargo.com.

About SWISS WorldCargo

SWISS International Air Lines (SWISS) is Switzerland’s largest air carrier. With one of Europe’s most advanced and carbon-efficient aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its SWISS WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. As The Airline of Switzerland, SWISS embodies its home country’s traditional values and is dedicated to delivering the highest product and service quality. The company has also committed to the ambitious climate goals of halving its 2019 net carbon dioxide emissions by 2030 and making its operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group and is also a member of Star Alliance, the world’s biggest airline network.

For questions or comments regarding this press release, please contact us at [email protected].

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New online claims submission at SWISS WorldCargo – Fast, easy, anytime

From inbox to interface

What’s new and improved:

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