Cookie information
Swiss WorldCargo is the air freight division of Swiss International Air Lines Ltd. The party responsible for the processing of personal data under data protection law (the “Controller”) is Swiss International Air Lines Ltd., Obstgartenstrasse 25, 8302 Kloten, Switzerland. Where the words “we” or “us” are used in this Cookie Information document, they refer to the above company.
We use cookies, tracking pixels, widgets and tags (“Cookies”) on our website https://swissworldcargo.com and its sub-sites (hereinafter collectively referred to as “Website”) to make our offering as user-friendly as possible.
In addition to our Data Protection Statement for our Website, in which you will find general information about data protection on our Website (including our contact details and information about your rights), we provide you by this Cookie Information with further information on the automated processing of personal data through Cookies and the corresponding processes on our Website.
Please note that you can modify or withdraw your consent to the use of Cookies at any time with future effect in our Cookie Settings by clicking on this link.
I. What are cookies
“Cookies” are small text files that are stored in your web browser when you visit our Website. These files help us identify certain preferences of our visitors when they surf our Website and so tailor our site to their needs. Because Cookies are only text files, they basically do not pose any danger to your end device.
Most of the Cookies we use are what are termed “session cookies”. Those are automatically deleted when your visit to our Website is over and only records your activities during the respective visit. However, we also use persistent Cookies. Those are stored on your device even between different browser sessions and can record your settings or activities on multiple Websites. These help us improve user guidance.
On the one hand, the Cookies on our Website are intended to ensure comfortable browsing and, on the other hand, they are used for market research and advertising purposes, such as collecting usage statistics. In addition, we use Cookies within the scope of web tracking and as a basis for personalized content.
II. How can I deal with cookies?
You can make a setting in your browser so that you are notified when Cookies are placed. That makes the use of Cookies transparent for you.
You can also refuse to accept any Cookies whatsoever in your browser settings (Do-not-track, Tracking-Protection-List).
If all Cookies are deleted, however, Cookies that have already been set will also be deleted, so that you have to reiterate any contradictions or consents already stated. This may also lead to the fact that you cannot use all features of the Website.
III. Which Cookies are used on our Website?
We want to give you the opportunity to make an informed decision for or against the use of Cookies, which are not absolutely necessary for the technical functions of our Website.
We distinguish between Cookies that are absolutely necessary for the technical functions of the Website, so-called “necessary Cookies,” and so-called “optional Cookies,” which in turn are divided into Cookies of the categories “comfort” and “statistics.”
In order to let you determine your desired data protection settings for your visit to our Website as individually as possible, we give you the possibility in our Cookie Settings to set your preferences regarding optional Cookies of the categories “comfort” and “statistics” and to change them at any time.
Below you will find more information on the different Cookie categories and details of the individual Cookies contained in each of these categories.
III.a. A Cookies of the category ”necessary“
Cookies of the category “necessary” are necessary for the operation of the Website and enable, among other things, that you can navigate through the Website and use essential functions, such as access to secure areas of the Website. As these Cookies are necessary for the operation of our Website, you do not have to agree to these Cookies before we can use them.
The following Cookies, in particular, belong to the category “necessary”:
1) Logfiles: When you visit this Website, our web server automatically stores the domain name or IP address of the requesting computer system (usually your internet access provider), including the date, time, and length of your visit, the sub-sites/URLs you visit, and information on the applications and devices you use to view our sites. The Cookies used for this are as follows:
| Cookie | Activity | Expiration |
| COOKIE_SUPPORT | Tests, if the Web Browser supports cookies | 1 year |
| _COOKIEPOLICYREAD | remembers when the “We use cookies Disclaimer” has been confirmed | 1 year |
| JSESSIONID | Contains the randomly generated identifier of the user for the user session on the portal server | Session |
| LFR_SESSION_STATE_* | Contains a timestamp, which shows when the session of the user was activated for the last time, in order to enable a warning before the expiry of the browser session | Session |
| GUEST_LANGUAGE_ID | Contains the chosen language of the Website | 1 year |
| recentAwb0 | Contains searched AWB in the same session | Session |
| wordpress_test_cookie | Set by WordPress to check if the user’s browser has cookies enabled. | Session |
| Various Defender Cookies | The Defender Security plugin may set temporary cookies for visitors to perform security checks, such as identifying and blocking malicious bots or IPs. These are not for tracking but for site protection. The specific names can be dynamic. | Session |
| Various WP Rocket Cookies | For non-logged-in visitors, WP Rocket focuses on delivering cached pages and generally avoids setting cookies. However, if specific advanced features are enabled (like A/B testing compatibility), it might set a cookie to serve the correct content version. | Varies (often Session) |
| gtm_preview* | Used when previewing/debugging GTM container. | Session |
| gtm_debug* | Indicates if GTM is in debug mode. | Session |
Transfer to a Third Country: Yes, USA*
Cookie expiration: see information on the respective cookie
2) Tealium: Tealium IQ is a tag-management-system of Tealium, 11095 Torreyana Road, San Diego, CA 92121, USA, with which third-party measurement pixels are loaded on the Website. In order to optimize the loading of the measurement pixels, Tealium collects some non-personal data via a cookie. The following information is stored in the Tealium cookie: Timestamp of the Website visit, ID for the page view, ID for the visitor, ID for the session.
You can find further information regarding the Tealium IQ Tag-Management-System here: https://tealium.com/de/products/tealium-iq-tag-management-system/ and regarding data protection at Tealium here: https://tealium.com/privacy/.
Transfer to a Third Country: yes, USA
Cookie expiration: 12 months
3) Microsoft Dynamics 365: If you use our Newsletter Subscription or Sales Inquiry forms of our Website, for example, in order to register for our events or our newsletter, or to give promotional consent, we use the tools of Microsoft Dynamics 365. Thus, we use Cookies or tracking pixels from Microsoft Dynamics 365 on the experience.swissworldcargo.com-sites of our Website. Provider of Microsoft Dynamics 365 is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Irland.
On the experience.swissworldcargo.com-sites of our Website, Microsoft Dynamics basically uses the following Cookies, whereby we make use of the option offered on the part of Microsoft and have disabled non-essential Cookies:
- Long-term behavioral-analysis Cookie: This Cookie enables Dynamics 365 to score leads based on their level of interaction with a given website. The cookie contains no personal information but does uniquely identify a specific browser on a specific machine, and Marketing can use it to correlate this ID with an actual contact in the Marketing database. The Cookie remains active for two years.
- Short-term, single-visit Cookie: Dynamics 365 uses this Cookie to group all page loads by a given visitor that are recorded by the same behavioral-analysis script and that occur within the configured time frame. The Cookie will consider all of these as part of a single “visit” to the website. By default, it expires after just 30 minutes.
- Event-Website: The event website uses a session Cookie to enable contacts to sign in and register for events. Additionally, the event website uses Cookies to store the user’s language.
| Cookie | Activity | Expiration |
| msd365mkttr | Behavior tracking – First party Cookies | Persistent, client-side |
| msd365mkttrs | Session tracking – First party Cookies | Session, client-side |
You can find more information on data protection in relation to Microsoft here: Microsoft Privacy Statement – Microsoft privacy and regarding the technologies used by Microsoft Dynamics 365 (including Cookies) here: https://learn.microsoft.com/en-us/dynamics365/marketing/cookies.
Transfer to a Third country: yes, USA
Cookie expiration: see information on the respective cookie
III.b. Cookies of the category „comfort“
We do not use Cookies of the category “comfort”.
III.c. Cookies of the category „statistics“
To further improve our offer and our Website, we collect anonymous data for statistics and analysis.
With the help of these statistics Cookies, we can, for example, determine the number of visitors and the effect of certain pages of our Website and optimize our content. Such statistics Cookies enable us to collect usage and recognition data in so-called pseudonymous usage profiles. We can thus analyze user behavior based on anonymous and pseudonymous information, e.g., how visitors interact with the Website. A direct conclusion of a person is not possible.
Since we only use Cookies from Google Analytics in the “Statistics” category, by selecting the “Statistics” category, you consent to the use of Cookies from Google Analytics on our Website:
Google Analytics: Google Analytics is a web analytics service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S. (“Google”). Google Analytics uses Cookies that are saved on your computer and enable analysis of the Website’s use, including the use of our chatbot.
The information on your use of this Website generated by the Cookie is usually transferred to a Google server in Europe (or a country that is a party to the Agreement on the European Economic Area) so that the IP address is anonymized and thus cannot be directly linked to a particular individual. The truncated IP address is sent to a Google server in the U.S. and stored there only after the IP address has been anonymized. The complete IP address is sent to a Google server in the U.S. and truncated there only in exceptional cases. Google Analytics is used on this Website with an extension to permit anonymized recording of IP addresses (IP masking).
Google will use the information gathered in this way to evaluate your use of the Website on our behalf, to compile reports on Website activities, and to provide us with other services relating to the use of the Website on our behalf. The IP address sent from your browser as part of Google Analytics is not combined by Google with other data.
You can also prevent the recording of the data relating to your use of the Website and generated by the Cookies (including your IP address) by Google and processing of this data by Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de. That sets an opt-out Cookie that prevents future recording of your data when you visit this Website.
You can find more information on data protection in relation to Google Analytics here https://policies.google.com/privacy?hl=en and regarding the technologies used by Google Analytics (including Cookies) here: https://policies.google.com/technologies/cookies?hl=en.
Transfer to a Third country: yes, USA
Cookie expiration: 38 months
III.d. Cookies of the category „Performance“
We do not use Cookies of the category “Performance”.
III.e. Embedded videos
We have embedded our own videos on our Website, which are also available on our channel on the YouTube platform (an offering from YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, U.S. – “YouTube”). The contents of the YouTube videos embedded on our Website are shown in a subsection of our Website but are only started and played if you click actively on them. When you play an embedded YouTube video, a connection to the YouTube servers is established so that the video is played in your browser.
YouTube videos are embedded on our Website in the privacy-enhanced mode provided by YouTube; according to YouTube, the use of this mode means that no Cookies are stored on your device. However, when you play a YouTube video, your IP address is transferred, and so YouTube obtains the information that you have visited our Website. According to YouTube, this information cannot be assigned to you if you are not logged on to YouTube or another Google service at the time a video is called. As soon as you start playing an embedded video by clicking on it, YouTube – in privacy-enhanced mode – only stores Cookies on your device which do not contain any data that can identify you personally unless you are currently logged on to a Google service. These Cookies can be prevented by appropriate browser settings and extensions. You can find more information on data processing by and the privacy policy of YouTube and Google at https://policies.google.com/privacy?hl=en.
IV. What is the legal basis for our use of Cookies on our Website?
IV.a. Necessary Cookies
The data collected using necessary Cookies and the pseudonymous user profiles are processed for the purposes of tailoring our Website to users’ needs on the basis of Article 6 paragraph 1(f) GDPR so as to safeguard our legitimate interests in the use of our Website.
IV.b. Optional Cookies
The data collected using optional Cookies (Cookies of the categories comfort, statistics or performance) and the pseudonymous user profiles are processed for the purposes of analyzing the Website, advertising, and market research on the basis of your consent and Article 6 paragraph 1(a) GDPR.
IV.c. Embedded videos
The processing of the data collected through the playing of videos embedded on our Website is carried out for the purpose of using and designing our Website in accordance with the requirements of Article 6 paragraph 1(f) GDPR to safeguard our legitimate interest in the operation of our Website.
V. Withdrawal of your consent
You may withdraw any consent you have given us at any time with effect for the future, e.g., with regard to the optional Cookies by un-selecting the corresponding Cookies in the Cookie Settings, which you can access at any time via the link in the footer of our Website, or by sending us a message by post or email using one of the contact methods listed on the Data Protection Statement.
Further information in accordance with Article 13 DSGVO on the protection of your data and the assertion of your rights can be found in our Data Protection Statement.
VI. Changes to this Cookie-Information
Due to the further development of our Website and our offers or due to changed legal or official requirements, it may become necessary to change this Cookie Information.
You can access and print out the current Cookie-Information on our Website at any time.
Status: August 2025